Everyone’s in the Hospitality Business, Every Day

In today’s competitive market, the customer experience is everything — and not just in the hospitality industry. From the very first impression until the customer walks out the door, there are countless opportunities for making their experience memorable.  As part …

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eCornell Student Leads Change at the United Nations

Dr. Adam Simpson, a recent alumni of eCornell’s Change Leadership certificate program, is the Manager of Global Programmes for UN Women in New York 

I recently completed the Change Leadership certificate program, developed by faculty at Cornell University, delivered through the …

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Cultivate Strategic Approach to Organizational Management

Learners gain the leadership agility skills needed to operate in complex environments

Great leaders are always looking ahead. They embrace change instead of resisting it, recognizing that the world’s landscape in the 21st century is vastly different from that of previous …

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Customer Service Week Q&A with Cornell Hotelie Grad

In honor of Customer Service Week 2018, Cornell Hotelie grad Kelly To recently spoke with eCornell’s Dani Crino about the value of customer service from the perspective of a recent Cornell Hotel School grad.

Kelly is a 2018 graduate of Cornell’s …

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