Recent Posts

Customer Service Week Q&A with Cornell Hotelie Grad

In honor of Customer Service Week 2018, Cornell Hotelie grad Kelly To recently spoke with eCornell’s Dani Crino about the value of customer service from the perspective of a recent Cornell Hotel School grad.

Kelly is a 2018 graduate of Cornell’s …

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How to Develop Your Personal Brand (And Live Up to It)

What adjectives would you use to describe yourself? Would your coworkers, friends and families use the same terms?

Pamela Stepp, who teaches leadership assessment at Cornell’s ILR School, joined eCornell’s Chris Wofford for a WebCast focusing on how to develop a …

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Women in Leadership program enrolls 1,000 students

eCornell’s Women in Leadership certificate program has reached a major milestone, enrolling 1,000 students since it launched in January 2017.

Authored by Dyson School professor Deborah Streeter, the Women in Leadership certificate program identifies issues facing women in leadership positions and …

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Teaching online sharpens instruction in the classroom

Allan Filipowicz, clinical professor of management and organizations at the Samuel Curtis Johnson Graduate School of Management, recently faced a seemingly impossible task: Teach three days of material in just one day.

Cultural and language barriers made time even tighter. He …

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New certificate program teaches dietitians skills to elicit change

Cornell University’s director of wellness, Beth McKinney, has developed an online certificate program for registered dietitian nutritionists. The Nutrition Counseling certificate provides RDNs with client-directed counseling techniques they can use to elicit clients’ best thinking and results. Each course in …

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How to Successfully Pivot Your Startup

The fundraising and engagement platform GiveGab made waves in January 2018 by purchasing one of its biggest national competitors. With the acquisition of Kimbia, GiveGab is one step closer to becoming the biggest charitable software program out there.

But that success …

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Are Most Managers Bad Listeners?

The Art of Listening for Impactful Leadership

When you think of the traits that define a good leader, does your list include listening? If it doesn’t, it should. If you learn to develop and improve your ability to listen, you’ll likely …

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Do You Know What Your Customers Really Want?

Learn from Cornell Hotel Experts how to determine what customers really want and how to deliver it to them in ways that build trust and exceeds expectations.
Here’s What Most Companies Get Wrong About Service

As we enter an age of experiential …

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Ten Tips to Power Up Your Presence

Learn ten tips for how to power up your personal presence in the workplace and increase your awareness of the image you project.
Are you projecting your best self at work?

As anyone with even a rudimentary understanding of communication knows, our …

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What Makes a Great Startup Idea

Bradley Treat is the type of guy that carries several business cards. He teaches entrepreneurship at the Johnson School at Cornell and at Ithaca College. He’s involved in the startup incubator Rev: Ithaca Startup Works. And he was also the …

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How to Plan and Prepare for Organizational Change

The Greek philosopher Heraclitus said that “the only thing that is constant is change”. This is true both in life and in business. Organizational changes are inevitable. It’s how we handle them that matters.

As part of eCornell’s Women in Leadership …

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Want Better Data? Build from the Bottom Up.

At Cornell University’s Center for Hospitality Research, one of the main aims is to make research available in a digestible format for those in the hospitality and service industries. A large part of that work involves helping the industry not …

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Women are “Bossy” and Men are “Decisive”

What Gender Stereotypes Really Mean in the Workplace and How to Overcome Them

Susan Fleming is a senior lecturer at the Cornell School of Hotel Administration, specializing in entrepreneurship and women in leadership. She’s a veteran of Wall Street and no …

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