Customer Service Week Q&A with Cornell Hotelie Grad

In honor of Customer Service Week 2018, Cornell Hotelie grad Kelly To recently spoke with eCornell’s Dani Crino about the value of customer service from the perspective of a recent Cornell Hotel School grad.

Kelly is a 2018 graduate of Cornell’s …

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How to Develop Your Personal Brand (And Live Up to It)

What adjectives would you use to describe yourself? Would your coworkers, friends and families use the same terms?

Pamela Stepp, who teaches leadership assessment at Cornell’s ILR School, joined eCornell’s Chris Wofford for a WebCast focusing on how to develop a …

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Women in Leadership program enrolls 1,000 students

eCornell’s Women in Leadership certificate program has reached a major milestone, enrolling 1,000 students since it launched in January 2017.

Authored by Dyson School professor Deborah Streeter, the Women in Leadership certificate program identifies issues facing women in leadership positions and …

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Ten Tips to Power Up Your Presence

Learn ten tips for how to power up your personal presence in the workplace and increase your awareness of the image you project.
Are you projecting your best self at work?

As anyone with even a rudimentary understanding of communication knows, our …

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Women are “Bossy” and Men are “Decisive”

What Gender Stereotypes Really Mean in the Workplace and How to Overcome Them

Susan Fleming is a senior lecturer at the Cornell School of Hotel Administration, specializing in entrepreneurship and women in leadership. She’s a veteran of Wall Street and no …

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Leadership Communication – Power Up Your Presence

Professional presence is a combination of how you look, act and speak. Presence helps others around us quickly decide whether they want to work with us or trust us with greater responsibility. Many people are unaware of behaviors they exhibit …

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