As a leader in your organization, one of the best things you can do to be successful in your role is to create trust in your employees by coming to understand better the role they play on your team. Some of your employees naturally take on task or outcome roles: they diagnose problems the team needs to address, elaborate on concepts, and evaluate the team’s effectiveness. Other employees naturally take on process roles: they support one another, follow others’ leads, set standards for communication, and maximize the benefits of conflict.
By understanding their roles and working best to support them, you start to create a culture of trust. You can trust that your employees will get their job done, your employees can trust that you’ll back them up and your employees can trust that they will each work together to ensure the team succeeds.
Watch this clip from our Leading Collaborative Teams course to hear Kate Walsh, Interim Dean at Cornell University, explain more about this topic:
To learn more about Cornell’s leadership certificates, check out all our offerings here.
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