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Do You Know What Your Customers Really Want?

Learn from Cornell Hotel Experts how to determine what customers really want and how to deliver it to them in ways that build trust and exceeds expectations.
Here’s What Most Companies Get Wrong About Service

As we enter an age of experiential …

Climbing Higher: How Higher Education Can Get You Promoted

If you’re feeling stalled at your company, a certificate could be your best way up the…

Why It’s So Hard to Say ‘No’

Exploring social perceptions in the workplace Imagine that your phone has just died but you have…

Cornell’s New Commercial Real Estate Certificate Launches

Faculty from The Hotel School at the Cornell SC Johnson College of Business have partnered with…

What’s Red Hot

How to Plan and Prepare for Organizational Change

The Greek philosopher Heraclitus said that “the only thing that is constant is change”. This is true both in life and in business. Organizational changes are inevitable. It’s how we handle them that matters.

As part of eCornell’s Women in Leadership …

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Does Your Environment Impact What You Eat?

How to Improve Healthy Eating and Active Living in Rural Communities

America is in the grips of an obesity epidemic. While it may be tempting to lay the blame on personal choices, the reality is much more complicated. It’s hard to …

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Want Better Data? Build from the Bottom Up.

At Cornell University’s Center for Hospitality Research, one of the main aims is to make research available in a digestible format for those in the hospitality and service industries. A large part of that work involves helping the industry not …

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Are Most Managers Bad Listeners?

The Art of Listening for Impactful Leadership

When you think of the traits that define a good leader, does your list include listening? If it doesn’t, it should. If you learn to develop and improve your ability to listen, you’ll likely …

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